FAQs

We make our plumbing services as transparent as possible, which is why we’ve compiled answers to some of the most frequently asked questions we receive. If we haven’t answered your plumbing or boiler related query below, don’t hesitate to contact our team, on 01202 081141 – we are more than happy to help.

We can provide our plumbing services across Dorset and Hampshire, including Southampton, Bournemouth, Poole, Ringwood, Wareham, Wimborne, Christchurch and the New Forest.

We do charge a call-out fee for emergency plumbing services outside Bournemouth or Poole, or out of usual working hours (9am-5pm, Mon-Fri). However, we are pleased to offer our local customers FREE call-outs during usual working hours. Contact us to find out more.

Yes, we can help you with all aspects of your bathroom fit-out and associated plumbing work.

Yes, we operate a 24-hour emergency plumbing service 7 days a week and always try and get one of our plumbers out to you in under 4 hours.

Yes – we do free quotes and plumbing consultations.

Evidence of a pipe leak isn’t always obvious. A sudden spike in your water bill may be an indication that you are using more water than usual, which can mean a leak. To test this, turn off all taps and appliances and check your water meter for a reading. Return 30 minutes later for a second reading – if the meter reading has changed, you probably have a leak. If you need assistance finding the source and fixing your pipe leak, our team for specialists can help. Get in touch today.

A gas leak can be incredibly dangerous to your health if undetected. Carbon monoxide caused by a faulty boiler is a ‘silent killer’, being completely odourless; installing a carbon monoxide detector will ensure you are alerted to any traces in your home. Old and damaged cookers can also cause gas leaks; the most tell-tale sign of this type of gas leak is the smell. If you notice the smell of gas in your home, avoid lighting any sparks or matches, as this could cause a fire or small explosion. A gas leak will require the urgent attention of a trained professional. Expert Plumber can usually get a member of our team out to you within 4 hours. Call us today.

It is recommended that you have your boiler serviced annually in order to keep it working safely and efficiently. If it’s time that your boiler had a check-up, our boiler experts can help – call us.

If a water pipe bursts in your home, you should immediately turn off your water supply and electricity in the affected room, as well as remove any furniture from the affected area to avoid damage. You should then contact an emergency plumber, such as ourselves, immediately.

There are many different types of boiler available on the market, including combi, regular and system boilers – so which is right for your property? We cover the subject in one of our news posts. Our boiler experts will be able to provide you with better ideas for a replacement boiler that suits your home and needs. Contact us today to find out more.

The most common cause for radiators failing to heat up is trapped air. You can tell this is the case if your radiator is hot at the bottom but cold at the top; in this case, you’ll need to bleed your radiators. The process is simple, simply use your radiator key to unscrew the bleed screw at the bottom of your radiator enough to cause a hissing sound. This is the sound of the trapped air escaping; once the noise stops, screw the bleed screw back in place. If this still doesn’t fix your radiator’s problem, one of our plumbers would be happy to assist you further. Don’t hesitate to get in touch with our team.

A noisy boiler is not a good sign and is likely an indicator that something isn’t quite right. ‘Kettling’ refers to the clunking and banging noises a boiler sometimes makes when limescale builds up on the heat exchanger, causing the water to boil and expand – just like in a kettle. Kettling will cause significant damage to your boiler over time, so it’s best to get it looked at in order to extend its lifespan for as long as possible. One of our boiler specialists can get your boiler back in proper working order in no time – simply call us to arrange a free consultation.