Plumbing FAQs

Plumbing problems can be more than an inconvenience – they can cause significant and costly damage to your property. As accredited plumbing specialists, we fix the plumbing issues of clients across Dorset and answering plumbing-related questions is par for the course. We have compiled a list of the most common plumbing questions we receive, so that you can act quickly and in the correct way when it comes to dealing with your own plumbing emergency.

If your question is not answered below, or you require professional assistance with your plumbing problem, call our team of expert plumbers today on 01202 081141.

The cost of our plumbing service depends on a number of factors, including your location, the time of day and the extent of the work that needs to be carried out. However, you can rest assured that we will make you aware of all these costs from the very beginning.

We do not charge a call-out fee for customers located within local postcodes and during regular working hours (Monday- Friday, 9am-5pm). However, we do charge a call-out fee for plumbing jobs outside of our local list of locations and outside of these hours.

View our list of postcodes eligible for free call outs.

Yes, our plumbing repair quotes are free.

Your boiler is an integral part of your property and we recommend that you have it serviced by a Gas Safe accredited specialist at least once a year. Regular servicing will help ensure that your boiler is working efficiently and will reduce the likelihood that you will need to pay for repairs in the future.

Yes, we can repair all types of boiler, however, we will let you know if your boiler is simply beyond repair or it would be more cost-effective to consider an alternative.

Yes, we can ensure that new bathroom fixtures are fitted properly, for example, toilets, showers, baths and sinks.

Over time, sludge and other debris can build up in the pipes of your central heating system to make it less efficient. A power flush is a chemical solution that removes this debris to ensure that your heating system is able to work efficiently. We recommend that you get an expert plumber to carry out this process on your behalf.

Gas Safe are the official governing body for engineers who undertake work on gas appliances in the UK. By law, all gas engineers must be on the Gas Safe Register, so it is important that you make sure your engineer is properly registered.

A burst pipe can be a stressful occurrence. In order to prevent further damage until help arrives, you should turn off the water immediately at the stopcock, and potentially the electricity as well if there is a risk.

Once your water supply has been turned off, you should open your cold tap faucets to drain cold water remaining in the system. This will also help relieve any pressure that has built up in the pipes. Repeat this step for hot water faucets. Now that there is no further risk to your property, call in an experienced plumber immediately to rectify the problem for good.

There are a number of reasons why your water pressure may be low, from frozen and corroded pipes to a failed pressure regulator. Whatever the reason for your home’s low water pressure, our expert plumbers can get to the bottom of it and provide a solution.